Returns & Exchanges
At ArtisanBox, we take pride in the quality of our curated gourmet goods; if your order arrives damaged or incorrect, we are committed to making it right. Due to the perishable nature of our products, we offer replacements or refunds for reported issues within 7 days of delivery.
Report Issue
Contact our support team within 7 days of receiving your box, providing your order number and clear photos of any damaged or incorrect items.
Review Process
Our quality assurance team will review your request within 48 hours to ensure it meets our freshness and safety standards for a refund or replacement.
Resolution Selection
Once approved, you can choose between a full refund to your original payment method or a complimentary replacement box sent via express shipping.
Disposal or Return
For food safety reasons, most items do not need to be mailed back; we will provide specific instructions on whether to dispose of the goods or return non-perishables.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing